1. Subscription fees
Plan fees are charged in advance for the subscription period. If you cancel during a period, the service continues until the end of that period; part-period fees are not refunded.
2. Prepaid message balance
Recharges add credit to your account balance, which is used as you send messages. Unused balance stays in your account and does not expire while the account is active. Messages that WhatsApp reports as failed are credited back to your balance automatically.
3. Refund requests
If a payment was made in error, or a technical failure on our side prevented the service from being delivered, write to contact@fascave.com within 7 days of the payment with your account name and payment reference. Approved refunds are returned to the original payment method within 5 to 7 working days.
4. What is not refundable
Message charges for messages that WhatsApp accepted and delivered, and charges incurred because of content that Meta restricted or blocked, are not refundable.
5. Cancellation
To cancel your subscription, write to contact@fascave.com or call +91 92097 55990. Your data remains available for export for 30 days after cancellation.